Cart not forwarding to PayPal

Mike G

Yesterday, I noticed that when trying to process an order, the cart no longer forwards or connects to PayPal. When i check on the settings under payment gateway, under PayPal, the API line is not there anymore. The order does show up on the billing platform as pending setup, since payment was unable to be completed. Has anything changed with PayPal or FOSSBilling that I am missing?

BelleNottelling

Has anything changed with PayPal or FOSSBilling that I am missing?

There have been no functional changes with the PayPal integration since FOSSBilling 0.2.10. It also never used an API key and has always operated off of just the email address, so unless I am misunderstanding what you mean by "the API line" it was never there to begin with.

Yesterday, I noticed that when trying to process an order, the cart no longer forwards or connects to PayPal.

It would be very helpful to get more information on this. Could you perhaps record a video to show what is happening or share some screenshots?

Mike G

Sorry about the API, that was for a different post on another program. It was a very long day for me.

When a customer would click on checkout, it should transfer the data and the customer to complete the order on PayPal. It does not do that, it just stays on the checkout page, with no errors popping ups. Then if you try to click checkout again it says the cart is empty and can't continue. I've also noticed that the order itself was sent to the admin page, saying pending.

I restored it back to v0.4.2, and everything is working again. I don't understand why, when updating to v0.5.5 it stops PayPal from working. Since I went back to v0.4.2 I have no way to grab screenshots without updating again.

BelleNottelling

Mike G When a customer would click on checkout, it should transfer the data and the customer to complete the order on PayPal. It does not do that, it just stays on the checkout page, with no errors popping ups. Then if you try to click checkout again it says the cart is empty and can't continue. I've also noticed that the order itself was sent to the admin page, saying pending.

Sorry, but I am unable to replicate this. For me it forwarded onto PayPal without any issues when testing both 0.5.5 as well as our current dev branch. Could you please setup a test instance, try it again, and then give us the log that's found under /data/log as well as if anything appears in the browser console?

I've also noticed that the order itself was sent to the admin page, saying pending.

That's normal, an unpaid order will remain as pending until it's paid for (unless configured otherwise, which is possible).

infinex I do have the same problem with the Mollie payment module.

I don't have access to Mollie to test. Please give the same log info I asked Mike to share and I'll try to see if there's anything that looks to be wrong

infinex

I do have the same problem with the Mollie payment module.

infinex

I forget to say. I hav ethe same but in the popup i see when i put on Checkout. ¨Can not checkout an empty cart¨.

Theta very strange because in the Cart it says that there is one product in yellow.

Als i see the product in the cart

Mike G

here is a copy of the error log, along with a screenshot showing the cart is not empty. Also this was ran on a new install of FOSSBilling 0.5.5. It stiil is saying cart is empty, and will not open Paypal.

here is the error log:

[16-Sep-2023 21:08:10 UTC] Can not checkout an empty cart 0

[16-Sep-2023 21:08:19 UTC] Failed to send email via sendmail with the exception Symfony\Component\Mailer\Exception\TransportException: Connection to "process /usr/sbin/sendmail -bs" has been closed unexpectedly. in /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Transport/Smtp/Stream/AbstractStream.php:84

Stack trace:

#0 /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(315): Symfony\Component\Mailer\Transport\Smtp\Stream\AbstractStream->readLine()

#1 /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(252): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->getFullResponse()

#2 /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(194): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->start()

#3 /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Transport/AbstractTransport.php(69): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->doSend()

#4 /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(136): Symfony\Component\Mailer\Transport\AbstractTransport->send()

#5 /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Transport/SendmailTransport.php(74): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->send()

#6 /home/ccsoh/fosstest.vortekhosting.com/vendor/symfony/mailer/Mailer.php(42): Symfony\Component\Mailer\Transport\SendmailTransport->send()

#7 /home/ccsoh/fosstest.vortekhosting.com/library/FOSSBilling/Mail.php(182): Symfony\Component\Mailer\Mailer->send()

#8 /home/ccsoh/fosstest.vortekhosting.com/modules/Email/Service.php(591): FOSSBilling\Mail->send()

#9 /home/ccsoh/fosstest.vortekhosting.com/modules/Email/Service.php(219): Box\Mod\Email\Service->_sendFromQueue()

#10 /home/ccsoh/fosstest.vortekhosting.com/modules/Email/Service.php(197): Box\Mod\Email\Service->sendMail()

#11 /home/ccsoh/fosstest.vortekhosting.com/modules/Staff/Service.php(137): Box\Mod\Email\Service->sendTemplate()

#12 /home/ccsoh/fosstest.vortekhosting.com/library/Box/EventDispatcher.php(79): Box\Mod\Staff\Service::onAfterClientOrderCreate()

#13 /home/ccsoh/fosstest.vortekhosting.com/library/Box/EventManager.php(43): Box_EventDispatcher->notify()

#14 /home/ccsoh/fosstest.vortekhosting.com/modules/Cart/Service.php(454): Box_EventManager->fire()

#15 /home/ccsoh/fosstest.vortekhosting.com/modules/Cart/Api/Client.php(33): Box\Mod\Cart\Service->checkoutCart()

#16 /home/ccsoh/fosstest.vortekhosting.com/library/Api/Handler.php(111): Box\Mod\Cart\Api\Client->checkout()

#17 /home/ccsoh/fosstest.vortekhosting.com/modules/Api/Controller/Client.php(177): Api_Handler->__call()

#18 /home/ccsoh/fosstest.vortekhosting.com/modules/Api/Controller/Client.php(80): Box\Mod\Api\Controller\Client->_apiCall()

#19 /home/ccsoh/fosstest.vortekhosting.com/modules/Api/Controller/Client.php(71): Box\Mod\Api\Controller\Client->tryCall()

#20 [internal function]: Box\Mod\Api\Controller\Client->post_method()

#21 /home/ccsoh/fosstest.vortekhosting.com/library/Box/App.php(212): ReflectionMethod->invokeArgs()

#22 /home/ccsoh/fosstest.vortekhosting.com/library/Box/App.php(364): Box_App->executeShared()

#23 /home/ccsoh/fosstest.vortekhosting.com/library/Box/App.php(153): Box_App->processRequest()

#24 /home/ccsoh/fosstest.vortekhosting.com/index.php(64): Box_App->run()

#25 {main

BelleNottelling

Hey, @Mike G

Unfortunately, the only thing this error log shows is that email is setup incorrectly on your test instance, but this shouldn't be causing the issue as FOSSBilling will silently catch email issues and log them to ensure that they won't prevent other functionality from continuing.

Can you please share what is recorded in the network tab when you click the checkout button as well as if anything is in the browser console? It might also be useful to see what the response is for the network requests after clicking checkout.

Additionally, you can try editing the config.php file for that installation and enabling debug mode, we might see more information getting sent to the log-file.

Thank you!

Mike G

BelleNottelling Can you please share what is recorded in the network tab when you click the checkout button

$session = New-Object Microsoft.PowerShell.Commands.WebRequestSession

$session.UserAgent = "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36 Edg/117.0.2045.36"

$session.Cookies.Add((New-Object System.Net.Cookie("BBLANG", "en_US", "/", "fosstest.vortekhosting.com")))

$session.Cookies.Add((New-Object System.Net.Cookie("PHPSESSID", "4tc6eq6nlpm65im9msor2hhski", "/", "fosstest.vortekhosting.com")))

Invoke-WebRequest -UseBasicParsing -Uri "https://fosstest.vortekhosting.com/index.php?_url=/api/client/cart/checkout" `

-Method "POST" `

-WebSession $session `

-Headers @{

"Accept"="application/json, text/javascript, */*; q=0.01"

"Accept-Encoding"="gzip, deflate, br"

"Accept-Language"="en-US,en;q=0.9"

"DNT"="1"

"Origin"="https://fosstest.vortekhosting.com"

"Referer"="https://fosstest.vortekhosting.com/orderbutton?checkout=1"

"Sec-Fetch-Dest"="empty"

"Sec-Fetch-Mode"="cors"

"Sec-Fetch-Site"="same-origin"

"X-Requested-With"="XMLHttpRequest"

"sec-ch-ua"="`"Microsoft Edge`";v=`"117`", `"Not;A=Brand`";v=`"8`", `"Chromium`";v=`"117`""

"sec-ch-ua-mobile"="?0"

"sec-ch-ua-platform"="`"Windows`""

} `

-ContentType "application/x-www-form-urlencoded; charset=UTF-8" `

-Body "CSRFToken=41268cd3f7867e0e8858310c711cd372&gateway_id=2

BelleNottelling as well as if anything is in the browser console?

POST https://fosstest.vortekhosting.com/index.php?_url=/api/client/cart/checkout 401 (Unauthorized)

BelleNottelling It might also be useful to see what the response is for the network requests after clicking checkout.

{"result":null,"error":{"message":"Authentication Failed","code":206}

BelleNottelling enabling debug mode, we might see more information getting sent to the log-file.