08-01-2024, 01:22 PM
Hello,
We started using FOSSBilling for one of our projects. I found some issue related to the Support System function. Below, I'm going to describe.
01. From the user side: The reply form doesn't have any functionality to upload images/add any attachements. But the admin side has it which is good.
Users may need to add screenshot or attach file to get support from Support Ticket.
![[Image: Reply-from-Admin-Panel.png]](https://i.postimg.cc/YC7RcnQX/Reply-from-Admin-Panel.png)
Both reply form should be the same.
02. As an Admin after clicking to the Post button, the windows redirects to https://<domain-name>/admin/support?status=open
The window should be refesh and not to redirect to other pages.
03. Using emoji in the reply form produces the following error.
![[Image: image.png]](https://i.postimg.cc/rm4Rwck5/image.png)
We started using FOSSBilling for one of our projects. I found some issue related to the Support System function. Below, I'm going to describe.
01. From the user side: The reply form doesn't have any functionality to upload images/add any attachements. But the admin side has it which is good.
Users may need to add screenshot or attach file to get support from Support Ticket.
Both reply form should be the same.
02. As an Admin after clicking to the Post button, the windows redirects to https://<domain-name>/admin/support?status=open
The window should be refesh and not to redirect to other pages.
03. Using emoji in the reply form produces the following error.