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Admin locked out with 403 error

Admin locked out with 403 error

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Cymro
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Junior Member

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03-10-2025, 03:39 AM #1
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Not sure what I did to bring this on, but now if I try to log into the Admin page I receive the following error message with my IP shown:

System Message: You are not allowed to login to admin area from xx.xxx.xx.xxx address (403)

I've beaten myself up for a couple of days, and I've tried whitelisting the IP everywhere I can think of (in WHM, cPanel, etc) to no avail. I've also tried changing my password in the database (php hash). I've also run countless google searches. Any suggestions?

FWIW I can log into the client area just fine.

TIA.
Edited 03-10-2025, 03:40 AM by Cymro.
Cymro
03-10-2025, 03:39 AM #1

Not sure what I did to bring this on, but now if I try to log into the Admin page I receive the following error message with my IP shown:

System Message: You are not allowed to login to admin area from xx.xxx.xx.xxx address (403)

I've beaten myself up for a couple of days, and I've tried whitelisting the IP everywhere I can think of (in WHM, cPanel, etc) to no avail. I've also tried changing my password in the database (php hash). I've also run countless google searches. Any suggestions?

FWIW I can log into the client area just fine.

TIA.

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BelleNottelling
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Administrator

98
04-15-2025, 05:32 AM #2
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Hello there,

So sorry for the delay in the you getting a response on this issue!

This message is popping up because the "check IP" option was enabled in under the staff settings, which is used to restrict what IP addresses can log into the administrator panel.
[Image: attachment.php?aid=41]


This setting is saved to the database under the extension_meta table and can be deleted with the following SQL query, which will reset the "staff" settings inside of FOSSBilling:

Code:

DELETE FROM extension_meta WHERE extension LIKE 'mod_staff' AND meta_key LIKE 'config';
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BelleNottelling
04-15-2025, 05:32 AM #2

Hello there,

So sorry for the delay in the you getting a response on this issue!

This message is popping up because the "check IP" option was enabled in under the staff settings, which is used to restrict what IP addresses can log into the administrator panel.
[Image: attachment.php?aid=41]


This setting is saved to the database under the extension_meta table and can be deleted with the following SQL query, which will reset the "staff" settings inside of FOSSBilling:

Code:

DELETE FROM extension_meta WHERE extension LIKE 'mod_staff' AND meta_key LIKE 'config';

Attached Files
Thumbnail(s)
   

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